I run a cancellation policy such that any appointments cancelled with less than 24 hours notice may be subject to a cancellation fee (100% of the treatment fee that would have been due). In addition, if you miss an appointment, then a full treatment fee will be charged.
Please try and arrive early for appointments. In the event of being late, you will only receive the time remaining in your allotted time. Should you be more than 15 minutes late you will be deemed to have missed the appointment, you will be asked to re-book and to pay the missed appointment fee. I retain the right to refuse appointments to anyone that is late on a regular basis, and I also retain the right to require payment prior to accepting any appointments. These measures are required to assist in the smooth running of my clinic. I fully understand the frustrations caused if I am running late and endeavour to be on time. Should I be running late, then your treatment time will obviously be unaffected.
New clients appointments are based on a 45 minutes time slot. Follow-up appointments are based on 30, 45 and 60 minutes slots. Please note that these time slots are guides as sometimes you may require less treatment and that I retain the right to determine how much treatment is required. Please also note that the time spent includes: undressing / dressing, exercise advice, payment and discussion about your case, i.e., you will not receive a full 30, 45 or 60 minutes of “physical” treatment.
I hope that you understand the need for some clear guidelines. Please do not hesitate to contact me if you require any further information or assistance on these matters.