My cancellation policy is such that any appointments cancelled with less than 24 hours notice may be (therapists discretion) subject to a cancellation fee (100% of the treatment fee that would have been due). If I am able to fill the appointment left vacant by the cancellation then I will not charge the fee. If you miss an appointment then a full treatment fee will be charged.
Additionally, in an attempt to help my clinic run on time, should you be late for an appointment you will only receive the time remaining in your allotted time. I retain the right to refuse appointments to anyone that is late on a regular basis, and I also retain the right to require payment prior to accepting any appointments. These measures are required to assist in the smooth running of my clinic. I fully understand the frustrations caused if I am running late and I am endeavouring to run on time. Should I be running late then you will obviously be given a full treatment.
Simon Heale LCSP NRHP
Remedial and Sports Therapist
Mindfulness Teacher and Coach