I run a cancellation policy such that any appointments cancelled with less than 24 hours notice will be subject to a cancellation fee (100% of the treatment fee that would have been due).
Additionally, in an attempt to help my clinic run on time, should you be late for an appointment you will only receive the time remaining in your allotted time. Should you be more than 15 minutes late you will be deemed to have missed the appointment, you will be asked to re-book and to pay the missed appointment fee.
I retain the right to refuse appointments to anyone that is late on a regular basis, and I also retain the right to require payment prior to accepting any appointments. These measures are required to assist in the smooth running of my clinic. I fully understand the frustrations caused if I am running late and I am endeavouring to run on time. Should I be running late then you will obviously be given a full treatment.